bengelwin Privacy Policy

1. Information We Collect

bengelwin collects personal data through several channels: directly from you during account registration and KYC verification, automatically as you use the platform, and occasionally from third-party identity and payment verification partners. The categories of data we collect are described below.

1.1 Registration & Account Data

When you create a bengelwin account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 18+ age requirement)
• Email address
• Mobile phone number (used for account verification and transaction notifications)
• Chosen username and encrypted password hash
• Residential address (required for identity verification purposes)

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, bengelwin may request copies of identity documents including your National ID card (NID), passport, or driving licence. We may also request proof of address and, where applicable, documentation confirming ownership of the payment method you are using (such as a bKash or Nagad account registered in your name). These documents are used solely for identity verification and anti-money laundering compliance purposes.

1.3 Financial Transaction Data

bengelwin records all deposit and withdrawal transactions associated with your account. This includes the transaction amount in Bangladeshi Taka (BDT), the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction timestamps, and reference numbers provided by payment processors. We do not store full card numbers; card payments are tokenised by our payment processing partners.

1.4 Gameplay & Betting Activity

We record your gaming and betting history on the bengelwin platform, including game sessions, bet amounts, outcomes, and account balance changes. This data is used for account management, responsible gaming monitoring, dispute resolution, and improving the platform experience.

1.5 Technical & Device Data

When you access bengelwin, our servers automatically collect certain technical information:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session timestamps, page views, and navigation paths within the platform
• Referring URL (the website or link you followed to reach bengelwin, if any)

1.6 Communications Data

If you contact bengelwin's support team via live chat or email at [email protected], we retain records of that correspondence. This allows us to provide consistent follow-up support, track the resolution of disputes, and maintain a complete account history.

2. How We Use Your Data

bengelwin processes your personal data only for defined, legitimate purposes. We do not use your data in ways that you would not reasonably expect given the nature of an online casino and sports betting platform. The table below summarises the primary purposes for which we use your data and the legal basis for each.

bengelwin will not use your personal data for purposes incompatible with those listed above without first notifying you and, where required, obtaining your consent.

3. Data Sharing & Disclosure

bengelwin does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

3.1 Payment Processors

To process your deposits and withdrawals, bengelwin shares necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and international card networks (Visa, Mastercard). Each of these partners operates under their own privacy and security policies. bengelwin selects payment partners that meet industry-standard data protection requirements.

3.2 Identity Verification Partners

Where automated identity verification is used, bengelwin may share copies of your KYC documents with licensed third-party identity verification service providers. These providers process document data solely for the purpose of verifying your identity on our behalf and are contractually prohibited from using your data for any other purpose.

3.3 Legal and Regulatory Authorities

bengelwin may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities when required to do so by applicable law, court order, or as part of a legitimate investigation into fraud, money laundering, or other criminal activity. We will only disclose the minimum amount of data necessary to comply with such requests.

3.4 Business Transfers

In the event that bengelwin undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bengelwin will notify affected players via email prior to any transfer and will ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy.

4. Cookies & Tracking Technologies

bengelwin uses cookies and similar tracking technologies on its website and platform. This section explains what cookies we use, why, and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to remember certain information about your session or preferences. Cookies do not give websites access to your device's file system or other applications.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can manage or disable cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in to your bengelwin account and will impair the platform's core functionality. Functional and analytics cookies can be disabled without affecting your ability to use the platform, though some personalisation features may no longer work as expected.

5. Data Security Measures

bengelwin employs a layered security approach to protect your personal data. Our security measures include both technical and organisational controls:

• SSL/TLS encryption: All data in transit between your device and bengelwin's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted storage: Sensitive data at rest — including KYC documents and payment information — is stored using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised bengelwin personnel on a strict need-to-know basis. All internal data access is logged and audited.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their bengelwin accounts as an additional layer of protection against unauthorised access.
• Regular security assessments: bengelwin conducts periodic security reviews and vulnerability assessments of its platform infrastructure.
• Incident response: In the event of a data security incident that poses a risk to your rights and freedoms, bengelwin will notify affected players without undue delay and will take all reasonable steps to contain the incident and prevent recurrence.

While bengelwin takes robust measures to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their bengelwin accounts and to avoid accessing the platform from unsecured public Wi-Fi networks, particularly in crowded locations such as markets or transport hubs in Dhaka or Chittagong.

6. Data Retention

bengelwin retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal obligations and legitimate business needs.

• Active accounts: Personal data is retained for the full duration of your account with bengelwin.
• Closed accounts: Following account closure, core account data (name, contact details, transaction history) is retained for a minimum of 5 years to comply with anti-money laundering regulations and financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Support correspondence: Live chat and email support records are retained for 3 years from the date of the last communication.
• Technical and device data: Server logs and session data are retained for up to 12 months, after which they are anonymised or deleted.
• Marketing preferences: Records of your marketing consent or opt-out status are retained indefinitely to ensure we honour your preferences accurately.

At the end of each applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to your identity.

7. Your Privacy Rights

As a player on the bengelwin platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

• Right of access: You may request a copy of all personal data bengelwin holds about you, along with information about how it is used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it.
• Right to restrict processing: You may request that we limit how we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent: Where bengelwin processes your data on the basis of consent (such as for marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
• Right to object: You may object to bengelwin processing your personal data on the basis of legitimate interest, where your particular circumstances justify doing so.

8. Changes to This Policy

bengelwin reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our data practices, new legal requirements, or improvements to our platform. The "Effective Date" at the top of this document indicates when the current version came into force.

When we make material changes to this Privacy Policy — for example, changes that affect the categories of data we collect, how long we retain data, or with whom we share data — we will notify all registered players via email to their registered address and via an in-platform notification. Notification will be provided at least 7 days before the changes take effect, giving you time to review the updated policy before it applies to your account.

For minor, non-material changes (such as clarifications to existing descriptions or corrections of typographical errors), bengelwin may update the policy without individual notification but will always update the Effective Date so you can see when the document was last revised. The most current version of this Privacy Policy is always available on this page at bengelwin.net/privacy-policy.

If you have questions about this Privacy Policy, how we handle your data, or if you wish to exercise any of your privacy rights, please contact our support team. You can reach us via live chat available 24/7 on the platform or by email at [email protected]. Our team responds in English and Bengali, with average response times under 5 minutes via live chat during standard Bangladesh Standard Time (BST, UTC+6) business hours.